Introducing, maintaining and/or reforming the institution of an ombudsman often provokes universal questions of added value: (Why) should we have such an office in the first place? (How) does it meet the requirements for which it was initially established? Can we identify an apparent surplus from its insertion in a given polity? In order to answer these questions, it is crucial to try to grasp the effects and the impact of the institution in the context it is operating in. It is with this central but challenging aspect of the office of ombudsman that this volume deals.
By tackling those questions and many more, this volume provides a unique perspective on assessing the impact of ombudsmen. It does so by combining insights from practitioners as well as academics and by covering a wide range of countries, levels and systems from all over the world. Moreover, both reputations as well as realities, trajectories and networks are dealt with throughout the volume.
Introduction: Towards a Multifaceted Approach to Assessing the Impact of an Ombudsman
Part 1. How to Measure Impact?
Chapter 1. Assessing Ombudsman Impact: Exploring the Ghent Case
Chapter 2. The Impact of the Parliamentary Ombudsman Institution in Finland
Part 2. Impact Instruments
Chapter 3. The Impact of Ombudsman Work on the Integrity of Officials: The Role of the Ombudsman in Whistleblowing
Chapter 4. The Local Ombudsman and Politics: a Strange Marriage?
Part 3. Networks
Chapter 5. The Impact of the European Ombudsman: What Has Changed in the EU Administration since 1995?
Chapter 6. The Belgian Network Experiment: Cooperation between Local, Flemish, Federal and Sectorial ombudsmen
Chapter 7. The Ombudsman: Closeness and Networking as Instruments of Ombudsman Effectiveness and Impact
Part 4. Different Continents, Different Countries, Different Ombudsmen, Different Impact?
Chapter 8. Different Ombudsman Concepts in Europe: Investigator of Complaints, People’s Advocate, Mediator, Watchdog, Protector of Human Rights
Chapter 9. The Ombudsman of the Israeli Judiciary: A Theoretical, Comparative and Empirical Overview
Chapter 10. The Impact of the Ombudsman in Scotland: What Makes the Difference?
Chapter 11. L’Organe de médiation du Bénin
Chapter 12. The Impact of the National Council of Human Rights and in Particular of the Ombudsman Office in Egypt and in the Arab Region
Part 5. The Impact of the Local Ombudsman
Chapter 13. The Added Value of a Local Ombudsman
Chapter 14. Les défenseurs locaux en Espagne
Chapter 15. The Impact of the Local Ombudsman on Quality Management in Local Administration. The Role of the Ombudsman and Woman in Quality policy at a Local Level
Part 6. The Ombudsman and the Press
Chapter 16. Watching the Watchdog
Part 7. Workshops
Chapter 17. Workshop 1: How to Improve the Impact of the Local Ombudsman
Chapter 18. Workshop 2: What Factors Can Influence the Impact?
Chapter 19. Workshop 3: The Relation between Ombudsmen and the Press